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Telematics Installation

Installation guides for telematics hardware, dashcams, ancillary equipment, and vehicle-specific configurations.

Frequently Asked Questions
No trips showing in my portal
Vehicle not installed

Vehicle not allocated #

Unit no comms #110350
My authoriser is wrong
They need to request a change
Fuelcard transactions not showing
Lex hasn’t uploaded the file

Fuelcard number is incorrect
Missing trip on x day
Issue with back office systems
Incorrect mileages for trips
GPS issue or needs antenna to be swapped
How to add a journey manually
Guidance docs
Received a speeding ticket can you check if I was going that speed
Not possible, speed isnt logged
Journey Summary reporting for Tax relief
Journey Summary reports done by an Admin
2FA reset
Novuna admin
Missing mileage expenses
Could be a number of things